Virgin Blue is implementing a new service management system this month as the airline moves towards adopting the Information Technology Infrastructure Library (ITIL) framework
As one CIO explains, technology expertise and managing are only part of a tech leader's role. The ultimate, ongoing goal is melding technology to the enterprise business goals.
NSW Department of Corrective Services chief information officer Wayne Ruckley has retained his position after it was advertised late last year.
The Northern Territory Government has appointed Victor De Silva as CIO for its shared services branch, the Department of Corporate and Information Services.
The NSW Department of Corrective Services will force its current chief information officer, Wayne Ruckley, to re-apply for his position if he wants to keep it.
Ever outsourced to a vendor with fantastic technical capability, but major management issues?
Ever been frustrated by calls from a vendor sales rep spruiking a technology that's obviously not relevant to your operations? Bartercard chief information officer Jason Van is.
Banks obviously have an interest in making consumers feel safe. They are there to protect the customers' money. They want customers to use their online services, too, because the channel offers a lower cost per transaction than a branch. But giving away free security software to make customers feel safe is probably doing more harm than good.
As the iconic BlackBerry goes from strength to strength in subscriber numbers, so do the threats to the device and the business model.
The new and improved Mac hack competition, which was set up by an Apple systems engineer at the University of Wisconsin in response to a ZDNet Australia story shut down early because the university's CIO was concerned about "security and network access".
As one CIO explains, technology expertise and managing are only part of a tech leader's role. The ultimate, ongoing goal is melding technology to the enterprise business goals.
Google's recently launched web browser, Chrome, will have to overcome a number of major obstacles before it can break the business ubiquity of Internet Explorer and counter the rise of Firefox.
Most of Australia's major banks are just beginning massive IT projects which will see them refresh their core banking systems. But as HSBC's Australian CIO Brenton Hush tells ZDNet.com.au, the global bank's local operation is already ahead.
The average annual salary of an Australian IT professional is currently $82,507, according to an extensive survey of the sector recently conducted by ZDNet.com.au.
Australian Customs CIO Murray Harrison dislikes SLAs and runs away if a vendor talks to him about innovation. In this interview, he also explains why getting excited about gadgets can be dangerous and talks about how Customs' outsourcing strategy has evolved.
The CIO of San Francisco International Airport talks to ZDNet about protecting the airport's network and providing new services such as passenger WiFi.
Tim Harvey, CIO of Hilton Hotels, tells of technologies that will turn hotel rooms into "homes away from home".
Tim Harvey, CIO of Hilton Hotels, sits down with ZDNet Editor in Chief, Dan Farber to share his views on new technologies that will make visitors feel like their hotel room is their "home away from home".
Gideon Sasson, the CIO of financial services giant Charles Schwab, talks to ZDNet.com editor-in-chief Dan Farber about mistakes the company made during the dot com bust, and says innovation used to start with technology, but now IT is more closely aligned with the business. Below are excerpts from the video interview.
McKesson is America's oldest and largest health care services company. In this CIO Vision Series interview, Randy Spratt explains IT's critical role across the organisation.
Would you put the security of your company into someone else's hands? ZDNet Australia finds out what benefits and peace of mind a managed service can provide.
COMMENTARY--Microsoft's religion is one where products are good and services are a sin. But a big server product launch could alienate the very souls it wants to convert.
Why do it vendors insist on creating catchy phrases to sum up their products? Is it to further confuse us, or are they really trying to help?
You've got a lot invested in that current infrastructure, but there are those who are telling you it's time to upgrade. When is really the right time?
The GPS system originated as a military application; its business uses now have CIOs interested. How can it can help your business with tracking applications?
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
Industry-leading performance and availability by HP and Intel
Driving Business Growth Through Enterprise IT Management
Australian Govt funds IT start-ups
Google should come clean on datacentres
US shows what OPEL could have been
Achieve continuous availability with high performance NonStop blade technology
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