News (4)

  • National Australia Bank group CIO to retire

    The National Australia Bank's group chief information officer (CIO) Ian MacDonald has flagged his intention to retire next year as restructuring at the institution sees his responsibilities distributed among regional CIOs.

  • National Australia Bank replaces CIO

    The National Australia Bank has replaced chief information officer Ian Crouch with the current executive general manager of financial services Australia, Ian MacDonald as part of a management restructure designed to rebuild the reputation of the financial heavyweight.

  • Banking IT ignores credit crisis

    Australia's major banks will continue to pursue huge technology projects that will fuel local IT spending for the next few years despite the global financial crisis, according to a leading local analyst.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

Features and Case Studies (2)

  • BPO: Save money or fix your processes?

    Business process outsourcing has much in common with its smaller sibling IT outsourcing, but there are still some lessons to be learned.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

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