News (13)

  • CIOs struggle with IT budget tradeoffs

    Australian CIOs and CEOs are tackling the management cultural change in their organisations, with budget crunch forcing them to make tough decisions.

  • UK newspaper rolls out Google Docs

    The United Kingdom's Telegraph Media Group (TMG) is moving all of its 1,400 employees onto Google Apps following a successful trial of the technology.

  • CRM: Is it a dream or a nightmare?

    Peruse any recent survey of chief information officers and you could conclude that the letters "CRM" are the Holy Grail for corporations, promising to smooth customer relations and improve the bottom line. If only it were always true.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • CRM: Dream or nightmare?

    The implementation of customer relationship management software, though still largely seen as a be-all-end-all solution, has not been an easy road for many enterprises. Here are some common pitfalls and some strategies for avoiding them.

More News >

Features and Case Studies (12)

  • Travelocity | Barry Vandevier, CTO

    Barry Vandevier of Travelocity talks about his company's efforts to deploy Web 2.0 technologies for the next generation of online travel.

  • CIOs struggle with IT budget tradeoffs

    Australian CIOs and CEOs are tackling the management cultural change in their organisations, with budget crunch forcing them to make tough decisions.

  • Australia: Is customer service up to par?

    If your company's back-end systems are in shambles, how will that affect the way customers interact with you at the front end? Get the answer from our Australian experts.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • CRM: Dream or nightmare?

    The implementation of customer relationship management software, though still largely seen as a be-all-end-all solution, has not been an easy road for many enterprises. Here are some common pitfalls and some strategies for avoiding them.

More Features and Case Studies >

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