News (10)

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • ERP: Carving a new niche

    After so many large enterprises were burned by ERP investments gone wrong, can the second generation of ERP software find new markets and stay relevant in today’s changing business landscape?

  • Keeping data clean

    Data quality is beginning to gain the attention of top management instead of being passed off to IT staff. The reason? CRM.

  • ICT sunrise -- start planting

    The economic outlook is extremely hopeful; but are we doing everything we can to make sure it lasts?

  • Stop buying IT you don't need

    'Rightsizing' need not be ominous management-speak for losing your job. Here's how to make sure your IT infrastructure is the right size for the job.

More News >

Features and Case Studies (14)

  • Australia: Is customer service up to par?

    If your company's back-end systems are in shambles, how will that affect the way customers interact with you at the front end? Get the answer from our Australian experts.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • The risk of IT

    Some high-profile IT disasters have made boards of directors highly sensitive to risky IT rollouts. We look at how IT affects the bottom line, and how CIOs can progress with IT projects while avoiding disastrous implementations.

  • Hilton Hotels: Tim Harvey, CIO

    Tim Harvey, CIO of Hilton Hotels, tells of technologies that will turn hotel rooms into "homes away from home".

  • Migration news: Windows to Linux, and vice versa

    Why did national radio broadcaster Austereo Group and consultancy Coffey International drop Linux for Windows? And why did soon-to-be-listed Wotif.com abandon Microsoft technologies for Red Hat and Oracle?

More Features and Case Studies >

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