News (16)

  • NZAA gets call-side assistance from teleworkers

    When the New Zealand Automotive Association (NZAA) call centre turned into the weatherman and traffic reporter for many of its members, the company's CIO decided it was time to let their operators take some more important calls.

  • CIO Balfour dispensable: Trujillo

    Telstra chief executive Sol Trujillo said the abrupt resignation of chief information officer Fiona Balfour will "not at all" delay the telco's massive internal IT transformation program.

  • Telstra tough for IT bosses

    Telstra has a history of chewing up top IT managers and spitting them out.

  • ATO shortlists four for AU$385m network deal

    The ATO has shortlisted four vendors for the first of its three major outsourcing deals -- managed network services, worth AU$55 million per year.

  • Interim CIO digs in at NSW Housing Dept

    The New South Wales Department of Housing has appointed its interim chief information officer Dr Vladas Leonas to a permanent position.

More News >

Blogs (2)

  • Read the blog post - Renai LeMay

    Suncorp's telephone troubles

    The multi-billion dollar merger of local insurers Suncorp and Promina has raised some interest (to put it mildly) within the Australian community, as such things are wont to do.

  • Read the blog post - Liam Tung

    Telstra helps phishers PWN its customers

    Following a rash of Telstra customers reporting phishing attacks, the telco has issued advice on how to discern the real Telstra from fake ones -- but the advice it gives is more likely to help phishers than its customers.

Features and Case Studies (8)

  • Survey: Tech execs retrenching

    IT, telecommunications and media companies are bracing for further industry fallout and doing intense soul-searching more than two years into the tech bust, according to a study.

  • Outsourcing: The trouble with mega deals

    As mega outsoucing deals begin to lose their shine, is it time for selective sourcing to take centre stage?

  • Corporate chiropractics

    We have all heard the phrase "IT needs to align with the business" but what does it actually mean, and how are businesses achieving it?

  • When to outsource helpdesks

    The PC helpdesk is the interactive interface between the IT department and your business. What are the challenges involved in outsourcing the helpdesk?

  • How outsourcing saved one catering company

    Outsourcing can be a contentious issue, but catering company Sodexho has found that when done right, it can make life much easier.

More Features and Case Studies >

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