The local arm of mining machinery group Joy Global is close to completing a corporate telephony refresh, a move taking place in the context of a wider international push to consolidate the group's ICT resources.
The Australian Bureau of Statistics (ABS) is slowly converging its voice and data networks under the guidance of its new chief information officer, with some staff already using Voice over Internet Protocol (VoIP) telephony and a further pilot planned for the organisation's Queensland office.
It was around nine years since strong-armed government departments began to realise willy-nilly outsourcing wasn't, perhaps, the best idea. However, with contracts signed and staff already migrated, there was little to do but ride out the storm. In this special report, we look at the Victoria Police and the South West Alliance of Rural Hospitals' approach to managed services.
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