The Australian Bureau of Statistics (ABS) is slowly converging its voice and data networks under the guidance of its new chief information officer, with some staff already using Voice over Internet Protocol (VoIP) telephony and a further pilot planned for the organisation's Queensland office.
Health insurer Manchester Unity has reaped "enormous" savings through insourcing its call centre and moving the entire organisation to a Voice over Internet Protocol (VoIP) telephony system.
Aviva Australia CIO Sharam Hekmat is not one to rush into things without his eyes wide open. He tells Renai LeMay why a large HP outsourcing contract was split into several chunks and the reasons for bringing some services in-house.
The University of Western Sydney (UWS) has remodelled its IT governance structure, with a standing committee of the university's board of trustees replacing an internal group of stakeholders.
The local arm of mining machinery group Joy Global is close to completing a corporate telephony refresh, a move taking place in the context of a wider international push to consolidate the group's ICT resources.
Accountancy group PKF Australia has started migrating its 800 or so users from IBM's Lotus Notes collaboration platform to rival Microsoft's Exchange infrastructure.
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