News (3)

  • Tax Office confirms Melbourne CRM centre kickoff

    The Australian Taxation Office this morning confirmed plans to establish a Siebel development centre in Melbourne to support the customer relationship management component of its AU$400 million-AU$450 million change program.

  • Offshoring by any other name

    Offshoring has hurtled back into the news recently amid moves in the corporate world to deaden its emotional impact through the use of business-speak.

  • Qantas' flight to change

    Qantas chief information officer Fiona Balfour is no sit-on-her-hands time-server.

Features and Case Studies (1)

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