Qantas check-ins were thrown into disarray last night due to a problem with the system provided to it by travel system specialist Amadeus.
Qantas says it is aiming to halve check-in times for customers at CityFlyer ports with new technology to be rolled out across Australia.
Jetstar's "doing it for a dollar less" mentality has meant that the airline has accepted the risk that it might not be up all the time in exchange for cheaper services, CIO Stephen Tame said today.
Jetstar's expansion into New Zealand will add only a small overhead to the budget airline's IT operations, its chief information officer Stephen Tame said last week.
Last weekend, discount Qantas subsidiary Jetstar replaced its reservation system in a 21-hour operation, which involved temporarily moving to manual check-ins.
Having one of your biggest customers roast you in the media as "slow to react to a catastrophic systems failure" and "unwilling to apologise" for it is not a good look for IBM New Zealand.
British Airways chief information officer Paul Coby can justifiably claim more than most of his peers to have had a tough time coping with the economic slowdown and cuts in IT budgets.
Tim Harvey, CIO of Hilton Hotels, tells of technologies that will turn hotel rooms into "homes away from home".
Millennium's New Zealand-based vice president for IT, Eli Salant, reveals how he's convinced board members to spend on technology instead of refurbishments, achieving savings of nearly US$800,000 a year with Voice over IP.
When Paul Coby became British Airways CIO five years ago, the airline's very existence was under threat as a financial crisis engulfed the entire travel industry following the 9/11 terrorist attacks. In this Vision Series video interview, Coby explains technology's role in BA's remarkable turnaround.
Australia's second budget airline knew it had to keep customer support costs low to remain viable.
Fed up with long check-in lines before you fly? Tired of trying to remember where you tucked away your boarding pass? ZDNet.com correspondent Sumi Das explains how paperless mobile boarding could help solve these problems and speed you through the airport.
Thin clients seem to be a perennial runner-up to full-featured desktops, but we think the time is right to stop thinking "what if?" and to get rid of those clunky desktop PCs.
Adobe keeps Illustrator CS the top dog in the field of professional drawing tools.
With just over a year between the release of Project Server 2002 and Project Server 2003, you might doubt the value of the enhancements to the latest version. But the changes are based on specific requests from product users.
Big Blue says it has a slimmed-down alternative to Microsoft Office that it will bundle into the next version of its portal software.
As Microsoft's forthcoming office suite takes clearer shape, we report on the latest beta version, and its implications for companies' IT strategies.
Google Chrome OS demonstration
Vice President of Product Marketing Sundar Pichai gives a virtual tour of Google's new operating system, Chrom… Watch it now
Malcolm Turnbull's ghost twitterer
At the Sydney Media140 conference several weeks ago, Opposition Leader Malcolm Turnbull admitted he doesn't pe… Watch it now
Surf the Net like it's 1991 with Gopher
The old Gopher protocol is not dead. In fact, it even has Twitter! Here's how to access it.… Watch it now
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