Analyst group Gartner has warned its customers to take extra security precautions as companies such as IBM and Microsoft begin allowing federated access to both corporate and public instant messaging services.
As attractive as Jill, Cozone.com's online virtual assistant, is to the company and its customers, sometimes the real-time automated-response system with updatable genius and a 24-by-7 bot grin is just no match for the human touch. The answer: online, real-time chat.
The ease and convenience of instant messaging has made it popular with users. But is instant messaging a curse or a boon for the office environment?
The ease and convenience of instant messaging has made it popular with users. But is instant messaging a curse or a boon for the office environment?
The ease and convenience of instant messaging has made it popular with users. But is instant messaging a curse or a boon for the office environment?
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