Instant messaging was brought into the corporate mainstream from the bottom of the ladder up, so are companies making a mistake if they send their own messages down the ladder?
Instant Messaging is a phenomenon which evolved from kids chatting to corporate execs dealing with members of the board. But where to now?
When Venus Swimwear added a Web-based live chat feature to its customer service channel two years ago, the company was careful to look before leaping.
CIOs are realising the need to formally support IM by deploying a corporate IM solution. And, as with other solutions, CIOs must take into account both users' needs as well as the company's infrastructure, security programs, and bandwidth concerns.
As IM takes its place in the enterprise, ZDNet uncovers how it will need to evolve to meet unique corporate needs.
Instant messaging was brought into the corporate mainstream from the bottom of the ladder up, so are companies making a mistake if they send their own messages down the ladder?
Instant Messaging is a phenomenon which evolved from kids chatting to corporate execs dealing with members of the board. But where to now?
Abuse of IM can cripple workforce productivity, and even more serious is SPIM -- spam sent through instant messaging -- which is growing like a virus.
CIOs are realising the need to formally support IM by deploying a corporate IM solution. And, as with other solutions, CIOs must take into account both users' needs as well as the company's infrastructure, security programs, and bandwidth concerns.
The ease and convenience of instant messaging has made it popular with users. But is instant messaging a curse or a boon for the office environment?
The ease and convenience of instant messaging has made it popular with users. But is instant messaging a curse or a boon for the office environment?
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