Banks are fighting to keep their call centres free from criminals that pose as -- or become -- call centre staff in order to steal customer details.
JPMorgan Chase announced on Wednesday that it will cancel its multiyear, $5 billion outsourcing contract with IBM, bucking an industry trend that has seen IT outsourcing grow by dramatic proportions.
Government continues to shun colossal outsourcing contracts in favour of selective sourcing, while businesses display growing confidence in software-as-a-service -- however sustained skills shortages have plagued deployments, sparking interest in offshore options.
JP Morgan Chase on Monday announced a seven-year, $5 billion outsourcing deal with IBM.
Services giant CSC Australia is "disappointed" at losing IT outsourcing client the Northern Territory (NT) government to rival Fujitsu but says the switch does not represent a general willingness on the part of customers to ditch incumbent suppliers.
There is no technology skills crisis ... yet, according to a senior government technology official.
Sending jobs offshore will generate even more angst next year.
Managed security service providers are gaining momentum in Australia. Can outsourcing security secure your company?
The open-source movement has already rewritten the rules for how software is licensed and used. Now the computer services market is changing to keep up.
They may not be perfect, but intrusion detection systems should be a part of your enterprise security arsenal.
So you've done the math and decided there may be a good business case for Linux after all. Just make sure you don't dive into the world of open source without fastening the rope securely to the bridge.
They may not be perfect, but intrusion detection systems should be a part of your enterprise security arsenal.
Intrusion detection appears to have hit the bottom of its hype cycle with a particularly loud thud. Is there value beyond the hot air, and how can you make it work productively?
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
Australian Govt funds IT start-ups
Google should come clean on datacentres
US shows what OPEL could have been
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Superguide: Printers -- all you need to know
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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Storage and server superguide
Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
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