Tags: change, management, procedure

News (238)

• National Foods milks SAP, cow to fridge

  Three-quarters of the way through a massive consolidation and overhaul of its core business applications, dairy and juice giant National Foods has found that the most difficult parts of the project aren't related to technology, but to processes and the simple challenge of keeping skilled people on track.

• Have a policy for making policies

  Formalised policies and procedures help protect you, your company, and your employees. Here are tips on planning your policy strategy.

• Defining and supporting project management methodology

  A Project Management Office needs a methodology to carry out its tasks for your clients. Here's a look at your first steps to developing and supporting a project management methodology.

• Licensed to ITIL

  Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

• Surrendering security

  Would you put the security of your company into someone else's hands? ZDNet Australia finds out what benefits and peace of mind a managed service can provide.

Blogs (4)

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  Conroy faces a showdown at the FTTN corral

  Say what you will about Senator Stephen Conroy, but he is clearly not a man afraid of confrontation. Well, he'd better not be, because by killing off the OPEL WiMax project he has just set himself up for a battle with Telstra of Biblical proportions or a big meal of crow washed down with a $4.7 billion gift to SingTel Optus.

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  Labor or Liberal, it's Telstra's election

  If there was ever evidence that the stoush over broadband had gotten personal, it came when Telstra's sour-grapes mentality led it to sue Helen Coonan, personally, for claimed procedural flaws in the OPEL contract.

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  Could they all just kiss and make up already?

  Australian telecoms is increasingly resembling the US during Prohibition, with Telstra as Al Capone and the ACCC as Eliot Ness.

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  Citibank helps phishers improve their bait?

  It took help from three security experts, Citibank's spokesperson, dozens of e-mails and almost a full working day of investigation to confirm that an e-mail I had seen from Citibank was not actually a clever phishing attempt.

Features and Case Studies (200)

• Six steps to change management

  Good change management acts like a traffic light that regulates the smooth flow of changes. Set up a well-deployed process to ensure changes don't negatively affect your company.

• When change management creates ethical issues

  Sometimes the best practices of one of our superiors contradicts what we know to be right. How we handle the effort could well determine the fate of our project.

• Degradation of independence

  Technology is a catalyst for business change, but that change doesn't always sit well with departments that have their own sovereignty to look after. David Braue asks whether IT can be centralised and distributed at the same time.

• 10 things to consider when leasing computers

  Leasing computer equipment makes sense in a lot of situations, but the process needs to be managed as carefully as an actual purchase. These tips will help your organisation make sound leasing decisions.

• Contact management packages reviewed

  We look at which product can help improve customer satisfaction.

Reviews (72)

• Contact management packages reviewed

  We look at which product can help improve customer satisfaction.

• People are the problem: 3 HR management packages tested

  Does your company's human resource management functions need to be automated? We look at what you need to consider, and three packages to help you do it.

• Surrendering security

  Would you put the security of your company into someone else's hands? ZDNet Australia finds out what benefits and peace of mind a managed service can provide.

• Battling for better backup

  How can Australian businesses configure backup software so that it reduces rather than increases workloads, and perhaps even provides some return on investment in the process?

• Yoggie Gatekeeper Card Pro

  Yoggie's Gatekeeper Card Pro delivers powerful plug-and-play protection for notebooks, removes the need to manage multiple software subscriptions and can boost your notebook's performance by removing the security software overhead.

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