News (13)

  • Offshore developers would've slowed us: ATO

    The Australian Taxation Office's (ATO) decision to forgo offshore software development in its Change Program was based on risk and working practices rather than cost or data security, according to second commissioner Greg Farr.

  • ATO plays it cool on Siebel

    The Australian Taxation Office has ruled out any short-term changes to its deployment of a Siebel platform following news this week Oracle was moving to acquire the customer relationship management vendor in a deal worth AU$7.6 billion.

  • ATO kicks off CRM deployment

    The Australian Taxation Office has kicked off its initial rollout of Siebel customer relationship management software to contact centre staff ahead of a more wide-ranging deployment scheduled for next year.

  • Tax office streamlines decisions

    The Australian Taxation Office is rationalising its decision-making process as it gears up for a new stage of its AU$450 million, four-year change program.

  • ATO passes on offshoring idea

    The Australian Taxation Office (ATO) will not go ahead with an Accenture proposal to offshore a small amount of the development work for its AU$400-$450 million Change Program.

Blogs (1)

  • Read the blog post - Steven Deare

    ATO offshoring precedent still on horizon

    The Australian Taxation Office (ATO) may have opted against a recent proposal to offshore, but it still seems the writing is on the wall following May's federal budget.

Features and Case Studies (1)

  • ATO plays it cool on Siebel

    The Australian Taxation Office has ruled out any short-term changes to its deployment of a Siebel platform following news this week Oracle was moving to acquire the customer relationship management vendor in a deal worth AU$7.6 billion.

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    Following yesterday's admission by the Australian Taxation Office that its courier had lost a CD containing the details of 3,000 self-managed super funds, it wants to review how it handles information. My suggestion: go back to the review completed in April.
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