News (7)

  • ATO plays it cool on Siebel

    The Australian Taxation Office has ruled out any short-term changes to its deployment of a Siebel platform following news this week Oracle was moving to acquire the customer relationship management vendor in a deal worth AU$7.6 billion.

  • ATO nears final phase of Change Program

    Australian Taxation Office (ATO) second commissioner Greg Farr said his staff are performing the equivalent of one regular Siebel implementation per week as they keep a case management system deployment on track.

  • ATO kicks off CRM deployment

    The Australian Taxation Office has kicked off its initial rollout of Siebel customer relationship management software to contact centre staff ahead of a more wide-ranging deployment scheduled for next year.

  • Tax office streamlines decisions

    The Australian Taxation Office is rationalising its decision-making process as it gears up for a new stage of its AU$450 million, four-year change program.

  • ATO gongs offshore development

    Australian Taxation Office officials have opted for homegrown software development to keep the Change Program on track, and have all but ruled out offshore labour.

More News >

Features and Case Studies (1)

  • ATO plays it cool on Siebel

    The Australian Taxation Office has ruled out any short-term changes to its deployment of a Siebel platform following news this week Oracle was moving to acquire the customer relationship management vendor in a deal worth AU$7.6 billion.

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