News (5)

  • ATO kicks off CRM deployment

    The Australian Taxation Office has kicked off its initial rollout of Siebel customer relationship management software to contact centre staff ahead of a more wide-ranging deployment scheduled for next year.

  • ATO: A change in the change program

    An excessive risk profile and lack of resources has prompted the Australian Taxation Office to extend its AU$400-AU$450 million change program from three to four years.

  • ATO plays it cool on Siebel

    The Australian Taxation Office has ruled out any short-term changes to its deployment of a Siebel platform following news this week Oracle was moving to acquire the customer relationship management vendor in a deal worth AU$7.6 billion.

  • Tax office streamlines decisions

    The Australian Taxation Office is rationalising its decision-making process as it gears up for a new stage of its AU$450 million, four-year change program.

  • Capgem expects AU$10m from tax conscience deal

    Capgemini expects to earn up to AU$10 million from its three-year engagement as quality assurance 'overseer' to the Australian Taxation Office's (ATO) AU$350 million change project.

Features and Case Studies (1)

  • ATO plays it cool on Siebel

    The Australian Taxation Office has ruled out any short-term changes to its deployment of a Siebel platform following news this week Oracle was moving to acquire the customer relationship management vendor in a deal worth AU$7.6 billion.

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