News (3)

  • ATO kicks off CRM deployment

    The Australian Taxation Office has kicked off its initial rollout of Siebel customer relationship management software to contact centre staff ahead of a more wide-ranging deployment scheduled for next year.

  • Tax office streamlines decisions

    The Australian Taxation Office is rationalising its decision-making process as it gears up for a new stage of its AU$450 million, four-year change program.

  • ATO passes on offshoring idea

    The Australian Taxation Office (ATO) will not go ahead with an Accenture proposal to offshore a small amount of the development work for its AU$400-$450 million Change Program.

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