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  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

  • Tips for managing project teams

    You have a tough enough time managing on-site teams. Scatter team members among locations, and it's even harder. One consultant shares the lessons he learned on the way to success.

  • CIOs on a customer satisfaction mission

    As one CIO explains, technology expertise and managing are only part of a tech leader's role. The ultimate, ongoing goal is melding technology to the enterprise business goals.

  • Use these tips to get your budgets approved

    You don't need a crystal ball to create an on-target budget. An experienced IT manager offers an eight-step plan he uses to write and gain approval for his annual budget requests.

  • There are only business projects: St George CIO

    CIOs need to promote change and insist on strong project governance practices in their organisations, argues a leading CIO.

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Features and Case Studies (182)

  • Separate annual goals from individual projects

    When doing annual reviews for your staff, stay away from making individual goals project-related. Here's how to align goals with individuals.

  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

  • Tips for managing project teams

    You have a tough enough time managing on-site teams. Scatter team members among locations, and it's even harder. One consultant shares the lessons he learned on the way to success.

  • CIOs on a customer satisfaction mission

    As one CIO explains, technology expertise and managing are only part of a tech leader's role. The ultimate, ongoing goal is melding technology to the enterprise business goals.

  • Use these tips to get your budgets approved

    You don't need a crystal ball to create an on-target budget. An experienced IT manager offers an eight-step plan he uses to write and gain approval for his annual budget requests.

More Features and Case Studies >

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