Blogs (3)

  • Read the blog post - Renai LeMay

    The zero dollar bill phenomenon

    If there's one indication that customer relationship management (CRM) systems at telcos are screwed up it's got to be the phenomenon of the 'zero dollar' bill.

  • Read the blog post - David Braue

    2008: The year of making good

    It has been a busy year in telecoms, whether because of the increasingly bitter relationship between Telstra and the government; the awarding of the contentious but (finally) progressive broadband contract to OPEL; the pivotal election that led to a change of government; or the move of 3G mobile technology into the mainstream at last.

  • Read the blog post - Renai LeMay

    Confessions of an ATUG conference

    Those of us who've spent a bit of time attending conferences around Australia will know that every event has its bloopers. This week's Australian Telecommunications Users Group (ATUG) conference held in Sydney was certainly no exception.

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