News (5)

  • Government agency claims ITIL first

    Victoria's State Revenue Office has become the first government agency in the world to gain IT Infrastructure Library (ITIL) certification, an achievement Commissioner Paul Broderick says vindicates an earlier decision to cut ties with its outsourcer.

  • Vendors' ITIL skills lagging, say IT managers

    Some of the industry's biggest technology suppliers risk missing out on outsourcing contracts if they cannot lift their lagging service management standards, according to a group of IT managers.

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • RFID, SOA top CIOs' shopping lists for next year

    With IT budgets set to remain flat, CIOs are thinking hard about what to spend their cash on -- and RFID, SOA and VoIP are set to top the list.

  • JobWatch: Election, what election?

    Demand for permanent IT staff continues to grow, bucking the expected dip in demand for new staff in the run up to the federal election.

Features and Case Studies (6)

  • Service management enterprise guide

    Most critical business processes now depend on IT to some extent so it's no surprise that companies are recognising they must have effective control over technology. IT Service Management (ITSM) is increasingly being used as a framework for bringing IT in line with business strategy.

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • IT department headed for extinction?

    As the world's environment changes, scientists are becoming increasingly worried that large numbers of species will become extinct. Could this also happen in the corporate environment?

  • Aussie! Aussie! Aussie! Why? Why not?

    Want to shop locally for IT services but don't want to compromise on quality? The local services industry is finding ways to outdo global giants.

More Features and Case Studies >

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