Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Telstra has revealed that it will be offshoring a substantial portion of its bill support contact centre operation to the Philippines.
Telstra has served Optus with a notice from its legal department this morning questioning the rival telco's ability to provide adequate service for the 3G iPhone, in a calculated move to disrupt the rival telco's 3G iPhone launch.
Churn is costing Aussie businesses AU$1.5 billion a year, according to a new report, with telecoms companies hardest hit.
Communication between the private sector and government has been identified as the key lesson learned from the recent simulated cyberwar, Cyber Storm II.
We've all experienced that irritating feeling upon walking into a nearly empty restaurant, only to see little 'reserved' signs on the empty tables, and to be told by the matre d' that no tables are available even as other people enter and are escorted to their tables.
The vision of the future BT portrayed this week at an Australian conference was so far removed from how Telstra's David Quilty has described the British telco that I wonder if they were talking about the same UK.
Sometimes, a well-placed and well-timed letter can make all the difference. Other times, it can make no difference at all and even hurt your case. This week's missive by the Competitive Carriers' Coalition, I would suggest, falls into the latter category.
With the OPEL bid cancelled and procedural questions dogging the FTTN bid, Australia is currently in something of a technological limbo.
Just a few days after the Australia Connected program was launched Communications Minister Helen Coonan was selling the initiative to the TV talk shows.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
There's been a lot of talk about network convergence, the idea that data, voice and video traffic will one day travel over a single network. In this special report, we look at how Mount Erin Secondary College is tackling convergence and IP telephony goals at footy club the West Coast Eagles.
As Karl Suleman's fleet of luxury cars go under the auctioneer's hammer, John Paterson and Tim Berry have collectively climbed into the drivers seat of the long-suffering ISP, Froggy.
Once IT was used by airlines to improve customer service - now, as budgets tighten, CIOs in the industry are having to cut costs, and are using outsourcing and IP to do so.
Ahead of the election, with promises for nationwide broadband networks and digital revolutions in schools, the ICT industry could hope the government was on their side. But now the glamour of a sparkling new government has worn off, how ICT-friendly is the Rudd government really?
Secrecy seems to shroud the data centre arena -- all well and good for security's sake, but not so great when trying to pick a provider. We pull back the curtains to find what data centre options exist in Australia.
Australia's mobile telecommunications market grew by more than 12 per cent in 2002/03, driven by a continuing surge in pre-paid services.
Third-generation mobile technology has arrived, duly accompanied by a barrage of hype. But the industry is already casting its eyes forward to the next big thing - 4G.
A software fault that compromised users' ability to dial emergency numbers using a newly-released mobile telephone has prompted a major review of the standards phones are required to meet before being sold in Australia
GN Netcom releases first dual VoIP/telephony headset range in Australia.
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
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