News (1311)

  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

  • Australian call centre agents hampered by poor software

    Call centres could make significant improvements to customer satisfaction and agent productivity by paying more attention to their systems' user interfaces, a usability specialist told a human factors conference in Melbourne this week.

  • Intuit reveals QuickBooks 2009

    Intuit shared details of bookkeeping app QuickBooks 2009 on Monday in the US.

  • Mysterious NAB pay glitch fixed

    NAB is remaining tight-lipped about the exact cause of yesterday's software error that delayed payments to thousands of businesses and employees.

  • Mac clone company silent on court risk

    Psystar is currently selling Open Computers with Apple's Mac OS X Leopard preinstalled, in what appears to be a clear violation of Apple's software licence agreement.

More News >

Blogs (11)

  • Read the blog post - Renai LeMay

    Cinergix waves Australian flag

    Melbourne-based start-up Cinergix appears to be the only Australian act headlining at the massive tech start-up conferences in the United States this week.

  • Read the blog post - Angus Kidman

    Is the cloud your disaster recovery solution?

    Shoving everything into a hosted environment effectively creates a quick and dirty disaster recovery strategy.

  • Lies, damned lies and telco stupidity

    Earlier this month, Telstra put out a press release trumpeting that it's come up with a new phone coaching service to help people who are "bamboozled" by their mobiles. Another excellent example of wrongheaded thinking from the mobile industry.

  • Read the blog post - David Braue

    In mundanity, Wi-Fi finds a new purpose

    What's the first thing you look at when you check into a hotel room? The bed? The view? The minibar?

  • Read the blog post - Munir Kotadia

    CA's Apple Mac lives with 100,000+ viruses

    Software vendor CA recently took me for a tour around their AV research centre in Melbourne, where I got to visit their "live virus" room, which was the only place in the building I saw a Mac.

More Blogs >

Features and Case Studies (420)

  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

  • Can Microsoft be trusted on OOXML covenants?

    Developers wanting to use Microsoft's Office Open XML specification will need to brush up on their legal skills.

  • Gates talks about the future before farewell

    For years, Bill Gates has been trumpeting software's ascent from the lowly PC to everything from mobile phones to home entertainment. In this interview before his farewell speech, Gates talks about competitors, the future of DVD, and why all of those seamless connections between digital devices exist only in keynote speeches.

  • HP outlines long-term strategy

    Hewlett-Packard executives are mulling plans to improve over the next 18 months the technology the company uses to manage its direct sales, while it continues with commercial printing efforts and acquisitions of software companies.

  • India's licence to open source

    Does anyone really need another open-source licensing model? One of the leaders of India's IT movement says yes.

More Features and Case Studies >

Reviews (298)

  • Data centre 101

    Secrecy seems to shroud the data centre arena -- all well and good for security's sake, but not so great when trying to pick a provider. We pull back the curtains to find what data centre options exist in Australia.

  • Quickbooks QBi 2008/2009

    Accounting software is never going to be sexy. We didn't find Quickbooks QBi 2008/2009 sexy, but we did find the latest incarnation of the well known brand to be a great program and a worthy upgrade.

  • Google SketchUp

    Google SketchUp is a flexible, powerful app for quick 3D sketching on the fly, but professionals will want the US$500 version.

  • Roxio Easy Media Creator 8

    Roxio Easy Media Creator 8 builds on past success by offering a huge range of features and unparalleled ease of use, making it the right suite for most people.

  • Dancing with documents

    Collaboration, records management, and workflow are just some of the features in current electronic document management software. We examine your options.

More Reviews >

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Blogs

  • Renai LeMay Australian Govt funds IT start-ups
    This week Australia's Federal Government announced it had allocated $3.6 million in funding to 57 local research projects so that they could be commercialised, with many of them being web or IT-related start-ups.
  • Array Google should come clean on datacentres
    It's nice that Google says it has put an effort into making its datacentres more energy efficient, but the search giant's pledges won't mean much until it discloses just how many of the beasties it's actually running.
  • Array US shows what OPEL could have been
    Sprint's WiMAX roll-out in Baltimore will prove the Australian government's decision to worm its way out of the Opel WiMAX contract was a short-sighted, and ultimately damaging, political stunt that has benefited nobody.
  • More blogs »

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