Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
The Indian outsourcing boom is slowing, with an influx of cut-price competition shrinking margins, lowering bottom lines and raising concerns about an apparently inevitable shakeout, says one research firm.
Telecom New Zealand has announced a transformation program which could see the telco outsource its IT capabilities and offshore its call centres as it attempts to turn itself around after a tough couple of years.
IBM has opened a 200-seat business transformation outsourcing centre on the Gold Coast to offer customer relationship management, human resources, and finance services to the Asia Pacific market.
Tabcorp chief executive Elmer Funke Kupper today said the gambling giant's IT outsourcing contract with EDS has helped accelerate its multi-year IT transformation program and gain certainty about costs amidst tough economic conditions and natural disasters.
Satyam Computer Services has taken a big step towards dispelling fears that foreigners will eventually takeover Australia's IT industry.
Analyst group Gartner has been prominent on the conference front of late, cranking up its talk-fests in Sydney around outsourcing, application integration, data centres, and security. Technology managers come from far and wide for the events, but are they worthwhile?
With all the debate about the merits of offshoring and the politics that go with it, few IT managers will stand on a soapbox and declare its benefits. But Baker and McKenzie's Martin Telfer is one such soul.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
The Indian outsourcing boom is slowing, with an influx of cut-price competition shrinking margins, lowering bottom lines and raising concerns about an apparently inevitable shakeout, says one research firm.
ZDNet Australia meets with Michael Harte, CIO of the Commonwealth Bank to find out his views on security and sourcing (both out- and open-).
It was around nine years since strong-armed government departments began to realise willy-nilly outsourcing wasn't, perhaps, the best idea. However, with contracts signed and staff already migrated, there was little to do but ride out the storm. In this special report, we look at the Victoria Police and the South West Alliance of Rural Hospitals' approach to managed services.
Indian tech giant Wipro's chairman and managing director, Azim Premji, on the future of the company and where the Indian outsourcing market will go next.
Would you put the security of your company into someone else's hands? ZDNet Australia finds out what benefits and peace of mind a managed service can provide.
Salesforce.com's service is a good solution for co-ordinating any business's sales efforts.
From server-level software, to appliances, to managed services, we review the latest anti-spam solutions to help enterprises manage the onslaught of unsightly spam.
They may not be perfect, but intrusion detection systems should be a part of your enterprise security arsenal.
Few managers consider it a sexy area, but well-planned storage systems are critical to the functioning of businesses of all sizes. How has storage technology evolved and how can you plan the right system at the right price?
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
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