Telecom New Zealand has announced a transformation program which could see the telco outsource its IT capabilities and offshore its call centres as it attempts to turn itself around after a tough couple of years.
Australian based testing centre, Access Testing, has today announced a new strategic partnership with Indian outsourcing company Satyam in a move it claims is going to create more Australian jobs.
Telstra has revealed that it will be offshoring a substantial portion of its bill support contact centre operation to the Philippines.
Barclays is to cut 1,800 IT posts in the UK as part of plans to create centrally managed technology "centres of excellence" in key offshore locations around the globe.
Despite missing its target to set up a base in India to target ID theft and information crime, the AFP says it's still planning to open its offshore centre.
With all the debate about the merits of offshoring and the politics that go with it, few IT managers will stand on a soapbox and declare its benefits. But Baker and McKenzie's Martin Telfer is one such soul.
It's no surprise that software companies are keen to fob off as much of their tech support as possible to automated systems -- support is a cost, not a profit centre, unless you charge an inordinate amount for it.
The question on the lips of most CIOs is no longer whether to send work offshore. It's a question of how much to send.
It's a dead end job, according to call centre and offshoring workers in India. So they're quitting in droves.
Dell admits it has "learnt its lesson" after being forced to drop its Indian call centre last year following customer complaints about the quality of service.
India's image as a paragon of outsourcing took a severe beating last week after revelations of offshoring jobs gone awry shook the entire medical fraternity in the UK. But this episode proved that offshoring as a short-term solution can be fatal.
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