News (121)

  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

  • India's call centre staff burn out

    Assuming false identities and copying foreign accents take their toll on Indian call centre workers, according to a new study.

  • Call centre employees more dangerous than phishers

    Banks are fighting to keep their call centres free from criminals that pose as -- or become -- call centre staff in order to steal customer details.

  • Barclays to offshore 1,800 UK IT jobs

    Barclays is to cut 1,800 IT posts in the UK as part of plans to create centrally managed technology "centres of excellence" in key offshore locations around the globe.

  • Aussies prefer robots to call centres

    Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.

More News >

Blogs (2)

  • Read the blog post - Steven Deare

    Protecting local jobs

    Satyam Computer Services has taken a big step towards dispelling fears that foreigners will eventually takeover Australia's IT industry.

  • Read the blog post - Renai LeMay

    Best Telstra YouTube videos

    Your intrepid reporter braves the horde of user-generated videos on YouTube to find the best (and most amusing) content related to the nation's biggest telco Telstra.

Features and Case Studies (57)

  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

  • India 2.0: Yahoo sees development potential

    In October, Yahoo ran an Open Hack Day event in Bangalore, hosted by one of the company's co-founders, David Filo. Two hundred local developers were invited to a 24-hour code-a-thon to combine their own ideas with mashed-up services from Yahoo's own library of APIs.

  • Wipro chairman on the future of Indian outsourcing

    Indian tech giant Wipro's chairman and managing director, Azim Premji, on the future of the company and where the Indian outsourcing market will go next.

  • For Dell, Indian call centre failure a lesson

    Dell admits it has "learnt its lesson" after being forced to drop its Indian call centre last year following customer complaints about the quality of service.

  • Indian call centre outsourcing "set for shakeout"

    The Indian outsourcing boom is slowing, with an influx of cut-price competition shrinking margins, lowering bottom lines and raising concerns about an apparently inevitable shakeout, says one research firm.

More Features and Case Studies >

Reviews (2)

  • Six thin clients reviewed

    In the first instalment of a two-part review on thin clients, we look at thin-client terminals.

  • PCs: More than 1 billion served

    Approximately 1 billion PCs have been shipped worldwide since the mid-'70s, according to a recent study released by consulting firm Gartner.

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Blogs

  • Renai LeMay StartupCamp Melbourne: The review
    StartupCamp Melbourne looks to have produced just as interesting ideas as the Sydney event which immediately preceded it, but the Victorian start-ups appear to have stumbled during execution. Sydney 1, Melbourne 0.
  • Array Google should come clean on datacentres
    It's nice that Google says it has put an effort into making its datacentres more energy efficient, but the search giant's pledges won't mean much until it discloses just how many of the beasties it's actually running.
  • Array US shows what OPEL could have been
    Sprint's WiMAX roll-out in Baltimore will prove the Australian government's decision to worm its way out of the Opel WiMAX contract was a short-sighted, and ultimately damaging, political stunt that has benefited nobody.
  • More blogs »

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