Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
The Australian Total Storage Solution Centre (TSSC) was launched today, in a joint business venture between Data#3 Limited and IBM.
IBM has released new data centre software designed to automatically detect and fix performance problems, advancing its effort to build "self-healing" technology.
Qantas has confirmed its intention to review the future operation of its Sydney data centre, with outsourcing high on the list of possible changes, chief information officer Fiona Balfour has confirmed.
Hewlett-Packard is moving to boost its data centre capacity in Victoria beginning work on a high-grade facility in Melbourne.
I'm standing in a room with roughly a quarter of a million backup tapes. No, this isn't where the FuelWatch guys hid the evidence, it's the Perth storage area for Spectrum Data, which specialises in storing ageing backup media and helping companies retrieve data from long-forgotten archives.
There's a standard checklist of items you'll need to include for a datacentre: raised flooring, easy access to redundant power supplies, an air conditioner the size of a small hotel room, but the chances are you don't have a kitchen on there.
Google has always enjoyed being secretive about its largely custom-built data centres, so I imagine there are a few furrowed brows following the widespread reports about its application for a patent to build offshore datacentres, which could draw their power from the ocean waves.
Does anyone seriously believe that Australian businesses and government agencies manage security any better than the US or UK?
Sprint's WiMAX roll-out in Baltimore will prove the Australian government's decision to worm its way out of the Opel WiMAX contract was a short-sighted, and ultimately damaging, political stunt that has benefited nobody.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
From faulty satellites nearly causing World War III to the Millennium Bug, poorly executed IT has had a lot to answer for over the years
Cisco security maven John Stewart says never mind the OS -- attackers are after the apps, from IM to Office.
Databases have been available with an open-source licence for many years. But the past few months have seen a growing number of partnerships and products aimed at maturing the industry of add-ons and support services -- vital to winning over corporate customers.
Business intelligence platforms are now crucial to driving real business change. Here's 10 steps to better BI.
Lloyd Taylor, vice president of technical operations at LinkedIn talks about facilitating online communications between its 17 million business professionals. He also discusses his past experience building and scaling data centres at Google and how it differs from his new role.
Secrecy seems to shroud the data centre arena -- all well and good for security's sake, but not so great when trying to pick a provider. We pull back the curtains to find what data centre options exist in Australia.
Data projectors are dropping rapidly in price and improving in function. Which of the latest models best suits your needs?
Far from being a mature technology, SMS is still in the "cave-painting" stages, according to Giri Ramachandran, head of alliances and market development for Telstra.
It's official: backup software packages have the longest product names in the business. We evaluate three leading packages to find out which suits the medium-sized business.
Our latest roundup of data projectors for the boardroom includes projectors with wired and wireless networking, memory card slots, and even built-in browsers.
Apple drops iPhone NDA
A little more than six months after Apple initially offered its software development kit for the iPhone, the c… Watch it now
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Superguide: Printers -- all you need to know
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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Storage and server superguide
Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
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