The Federal government launched its AU$251 million Enterprise Connect network last night, which it hopes will kick-start productivity for SMEs working in areas such as mining tech and clean energy.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
The Australian Taxation Office this morning confirmed plans to establish a Siebel development centre in Melbourne to support the customer relationship management component of its AU$400 million-AU$450 million change program.
Despite the cost savings software-as-a-service (SaaS) promises to provide, some businesses believe the on-demand delivery model is not suitable as a platform for core enterprise-class applications.
Oracle hopes its customers will combine the company's latest On Demand CRM solution with social networking sites to close more deals. It also announced support for the BlackBerry and iPhone.
Shoving everything into a hosted environment effectively creates a quick and dirty disaster recovery strategy.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Barry Vandevier of Travelocity talks about his company's efforts to deploy Web 2.0 technologies for the next generation of online travel.
Users' call centre experience is largely dependent on the CRM and ACD training you provide your staff. Find out what you should consider as priorities for help desk managers.
Australian call centres are poised for significant growth this year, with investment in new technology a key priority, a new survey has found.
Selling products over the phone is never easy, but one Japanese outsourcer has used mathematics to triple sell-through rates.
Sugar Suite from SugarCRM is a comprehensive, streamlined tool which offers indispensable services to both a company's employees and its customers.
Web 2.0, with its complex sites and rich Ajax applications, is an increasingly demanding platform for a browser. In this review feature, we look at how the leading browsers measure up.
Fonality's trixbox is an ISDN and traditional POTS-style telephony system based on the open source Asterisk software, and comes with dedicated hardware eliminating compatibility issues. We found trixbox to be competitively priced and easy to set up.
Salesforce.com's service is a good solution for co-ordinating any business's sales efforts.
We examine tools that can drill down through your applications to pinpoint exactly where loading causes trouble.
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
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