News (8)

  • Centrelink to focus on project management

    Centrelink has received a largely positive report on its project management framework, but still has some work to do on systems' integration, according to a National Audit Office report.

  • Centrelink buys software testing tools

    Centrelink has acquired Agitar developer testing tools as it works to update its middleware platform, Centrelink Online.

  • Hey big spender: Centrelink's IT dept

    Centrelink continues to allocate substantial amounts of capital to IT projects, with multinational technology giants as well as local companies grabbing a piece of the welfare agency's pie.

  • Centrelink starts $5 million help desk project

    Centrelink is to begin a 16-month rollout of service management software that will eventually see staff help desk queries consolidated and automated under one system.

  • Vendors' ITIL skills lagging, say IT managers

    Some of the industry's biggest technology suppliers risk missing out on outsourcing contracts if they cannot lift their lagging service management standards, according to a group of IT managers.

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Features and Case Studies (1)

  • Centrelink lays off old project management ideas

    The sheer size and breadth of Centrelink's operations has always meant project management there is a Herculean effort. Taking a new approach to its people and project scheduling has improved the situation dramatically -- but change hasn't been easy.

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