Australian based testing centre, Access Testing, has today announced a new strategic partnership with Indian outsourcing company Satyam in a move it claims is going to create more Australian jobs.
Banks are fighting to keep their call centres free from criminals that pose as -- or become -- call centre staff in order to steal customer details.
Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.
Corporate customer relationship managers at a conference in Melbourne today rejected the option of outsourcing services to offshore vendors, despite the growing global trend to shift some operations to lower-cost countries such as India or China.
The Australian Bureau of Statistics (ABS) has invited tenders for the provision of call centre services and facilities for the 2006 population and housing census.
With all the debate about the merits of offshoring and the politics that go with it, few IT managers will stand on a soapbox and declare its benefits. But Baker and McKenzie's Martin Telfer is one such soul.
It's no surprise that software companies are keen to fob off as much of their tech support as possible to automated systems -- support is a cost, not a profit centre, unless you charge an inordinate amount for it.
The Indian outsourcing boom is slowing, with an influx of cut-price competition shrinking margins, lowering bottom lines and raising concerns about an apparently inevitable shakeout, says one research firm.
India's image as a paragon of outsourcing took a severe beating last week after revelations of offshoring jobs gone awry shook the entire medical fraternity in the UK. But this episode proved that offshoring as a short-term solution can be fatal.
Growing demand for offshore services in India is raising the cost of labour there, causing US firms to begin eyeing China, Romania and other options. But India has some tricks up its sleeve.
Which to choose -- India, China, Czech Republic or Wales?
A leading Asia-Pacific tech analyst claims the outsourcing of information technology and business processes offshore is "not something to get overly excited about," despite increasing international controversy over the migration of jobs to lower-cost countries.
Nanotechnology is constantly finding itself in the headlines. But are microscopic machines an inevitable part of our future, or just another hype-heavy get-rich-quick ruse?
Buzz Report: Burning, burning iPods
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