The Federal government launched its AU$251 million Enterprise Connect network last night, which it hopes will kick-start productivity for SMEs working in areas such as mining tech and clean energy.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.
The Department of Immigration and Multicultural and Indigenous Affairs (DIMIA) is looking to open a call centre based in London as a first contact for people in the UK and Europe enquiring about Australia and its visa requirements.
Intel and Red Hat announced plans on Tuesday to open more than a dozen centres where customers and business partners can make sure their software works well on Linux and the latest hardware.
Communications Minister Stephen Conroy has welcomed "improvements" in ISP filtering technologies, but will a broad-scale roll-out make ISPs a thief's favourite target?
Earlier this month, Telstra put out a press release trumpeting that it's come up with a new phone coaching service to help people who are "bamboozled" by their mobiles. Another excellent example of wrongheaded thinking from the mobile industry.
Mammoth growth in storage volumes is a fact of life, but even so it's helpful to pause occasionally and try and work out whether our information strategies have fallen hopelessly out of step with the pace of technological growth and changes in costs.
Shoving everything into a hosted environment effectively creates a quick and dirty disaster recovery strategy.
We've all experienced that irritating feeling upon walking into a nearly empty restaurant, only to see little 'reserved' signs on the empty tables, and to be told by the matre d' that no tables are available even as other people enter and are escorted to their tables.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Users' call centre experience is largely dependent on the CRM and ACD training you provide your staff. Find out what you should consider as priorities for help desk managers.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
Databases have been available with an open-source licence for many years. But the past few months have seen a growing number of partnerships and products aimed at maturing the industry of add-ons and support services -- vital to winning over corporate customers.
There are days when you're not sure whether to burst out laughing, or start tearing your hair out. How do CIOs and IT managers deal with users who just don't seem to get it?
Most people who visit the T-Visionarium at UNSW's iCinema centre are gob smacked by the experience, but some leave disappointed after finding out there are only 8,000 pixels.
Lloyd Taylor, vice president of technical operations at LinkedIn talks about facilitating online communications between its 17 million business professionals. He also discusses his past experience building and scaling data centres at Google and how it differs from his new role.
Most PCs are equipped with power management functions, but people turn them off. Turn them on, says Simon Mingay, research VP, Gartner. Savings can be achieved in datacentres also. Most companies run test and development centres constantly, but some are changing their ways.
Electronic government took centre stage on the second day of CeBIT Australia 2007 in Sydney, with Ann Steward, chief information officer for the Australian government and special minister of state Gary Nairn addressing a full house. Extras: video and photo gallery.
Electronic government took centre stage on the second day of CeBIT Australia 2007 in Sydney, with Ann Steward, chief information officer for the Australian government and special minister of state Gary Nairn addressing a full house. Extras: video and photo gallery.
Secrecy seems to shroud the data centre arena -- all well and good for security's sake, but not so great when trying to pick a provider. We pull back the curtains to find what data centre options exist in Australia.
There's a lot to love about BenQ's ultra-portable media centre notebook, even if battery life isn't ideal.
CeBIT Australia is back for 2005 in Sydney from Tuesday to Thursday this week at the Sydney Convention and Exhibition Centre, Darling Harbour.
The Lenovo A57 is a well-priced office desktop with a strong performance. While very similar to its smaller sibling, the M57e, the A57 offers better performance and upgrade options for a small price increase.
Lenovo's new ThinkCentre A61e is primarily a business PC, but it also has crossover appeal as a home office system, given its small size -- which echoes that of the Mac Mini and other recent, small-scale desktops.
Microsoft slams Google on privacy
Google's approach to privacy is a decade behind Microsoft, the Redmond software giant's chief privacy strategi… Watch it now
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