VoIP delivers cost-savings and improved control over customer support calls for Australian office-products supplier, Corporate Express.
As cable and phone companies jostle to sell voice, video and data bundles over broadband connections, tools are needed to get those services running as quickly as possible.
VoIP benefits are evident to those who take it up, so why are large companies so slow to give it credit?
A new set of chips from Agere will let manufacturers quickly put together mobile phone handsets that can make cheap phone calls over a Wi-Fi connection.
Health agency Medicare Australia has recently started trialling a call centre solution based on internet protocol (IP) telephony that allows calls to be routed to regional offices during peak periods.
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Are you ready to roll out Voice over IP? This article provides you with an overview of VoIP basics and some starting points for evaluating your company's needs. Additional reading: VoIP Resource Centre
For Loddon Shire Council's corporate services director, Brett Eastwood, making the move to a VoIP telephone system was a no-brainer.
When discussing voice over Internet Protocol, network capacity becomes more a measure of how many simultaneous calls the network can process. This article looks at what you should consider during the VoIP capacity planning process.
Your VoIP vendor choice will influence your deployment and maintenance processes, but following general VoIP best practices will also increase the project's success. This document identifies and explains general best methods for deploying and maintaining successful VoIP networks.
VoIP delivers cost-savings and improved control over customer support calls for Australian office-products supplier, Corporate Express.
Making phone calls over the Internet isn't just for the tech savvy anymore. Using Voice over Internet Protocol is easier than ever before, with several services out there that can help drastically reduce your phone bill.
Chinese engineers have allegedly cracked Skype's Internet telephony protocol, according to a Thursday blog posting.
This is a full-featured home or small business ADSL router that'll comfortably handle all your broadband needs, including Wi-Fi, VoIP and ADSL2+. But don't expect it to be an easy task to set up the advanced features.
Skype has released a beta version of its latest client for Mac OS X users.
If you're a heavy phone user who can deal with having yet another home phone number, then Engin's voice box could save you serious money.
Google feeling the pinch?
ZDNet correspondent Sumi Das talks with senior editor Sam Diaz about Google's financial future according to on… Watch it now
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