Australia Post has invested in a speech recognition system for incoming calls, reducing call costs by 80 percent and allowing Post staff to be transferred to more complex tasks.
When the New Zealand Automotive Association (NZAA) call centre turned into the weatherman and traffic reporter for many of its members, the company's CIO decided it was time to let their operators take some more important calls.
Telstra spin-doctor Phil Burgess gave one of his final speeches today during a luncheon held at the Australia-Israel Chamber of Commerce, slinging off amusing stories that included a road trip on a Harley Davidson and RFID tagging politicians to mark his 38 months, 10 days and 14 hours in Australia but who's counting?
Storage area network vendor Brocade today announced it plans to acquire corporate networking hardware supplier Foundry Networks, in a deal valued at approximately US$3 billion.
Australia's second biggest telco Optus today claimed to have captured the bulk of new sales for Apple's 3G iPhone by offering better value deals than its competitors.
Good Technology exec Terry Austin has heard every joke in the book relating to his company's name.
Attending last weekend's BarCamp in Sydney, it was hard to escape the conclusion that a certain "dot-com bust" flavour had seeped into the kool aid previously being drunk by Australia's web 2.0 and early stage start-up sector.
Will the Regional Telecommunications Independent Review Committee's report linger as simply yet another ineffectual review guiding limp and ineffectual efforts to improve regional services?
Without consensus on labour issues, the eventual winner of the NBN may end up as little more than a lame duck and a cashed-up symbol of the conflict between the desire for progress and the lack of mechanisms to deliver it.
The vision of the future BT portrayed this week at an Australian conference was so far removed from how Telstra's David Quilty has described the British telco that I wonder if they were talking about the same UK.
The Open Source Development Labs, an industry consortium devoted to improving Linux, plans to launch an initiative Monday to bring the open-source operating system to mobile phones.
Making phone calls over the Internet isn't just for the tech savvy anymore. Using Voice over Internet Protocol is easier than ever before, with several services out there that can help drastically reduce your phone bill.
In the United States, the shift to low-cost Internet calling has cost the old-line phone giants dearly. Someday, this could happen in Australia.
Skype's CEO plans to make the software an accepted part of corporate communications -- both on the desktop and on smart phones.
Are you ready to roll out Voice over IP? This article provides you with an overview of VoIP basics and some starting points for evaluating your company's needs. Additional reading: VoIP Resource Centre
Making phone calls over the Internet isn't just for the tech savvy anymore. Using Voice over Internet Protocol is easier than ever before, with several services out there that can help drastically reduce your phone bill.
It seemed to be an obvious recipe: take two popular emerging technologies and stir vigorously. But the end result isn't to everyone's taste.
Avaya and Lenovo have announced a partnership to enhance IP communications on ThinkPad notebooks, the companies announced on Wednesday.
An impressive set-up well worth the consideration for any small office looking to bring their telephony systems into the 21st century.
VoIP company takes page from parent eBay, offering a business-rating directory and a service linking advice givers and seekers.
Planet CNET: New ways to shop for mates and tuna fish
Shopping by mobile phone takes on a whole new meaning in Australia, Wi-Fi flies high over San Francisco, and g… Watch it now
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