Avon and Somerset Police in the UK have turned to YouTube to shame timewasters for tying up a line where delays can cost lives.
The Australian Taxation Office (ATO) is trying to fix two "annoying" features that clients face when they attempt to call for advice when its staff are too busy a persistent busy tone or being "chopped off" the line without an explanation.
Vodafone Australia today took its first steps outside of the mobile world, announcing a new converged communications bundle designed to provide small businesses with their total communications needs.
Apple has released Safari 3.1 for users on Mac OS X and Windows. Along with new features are 13 security updates, most of the fixes address cross-site scripting flaws.
Pay TV network Foxtel has left subscribers hanging on the telephone after it was hit by technical difficulties resulting from a migration to a new customer records keeping and access system.
Much has been made of Telstra's decision to finally stop holding Australia to ransom, and to actually turn on the ADSL2+ equipment it has installed in what is apparently over 900 of its exchanges around the country.
So there I was, craving a pizza and dialling my local Domino's for a BBQ Meat Lover's special.
Have you received a telephone call from your bank asking to 'confirm' a recent transaction? How can you be sure it was actually your bank calling?
BT, long considered a risk-taker in the telecommunications market, has laid a US$105 million bet to open its network to application developers in the hopes of creating innovative voice services. But will other phone companies take a similar gamble?
Kevin Mitnick has proven that the weakest link in any security system is the person holding the information.
It may have had its share of teething pains, but medical clinic chain Medi 7 has used its VoIP and open source Asterisk PABX rollout to improve call routing and slash thousands of dollars in telecommunications costs.
As VoIP becomes more prevalent, its popularity will undoubtedly attract some unwanted attention -- spammers and phishers looking for their next scheme. Here is a look at some common forms of VoIP abuse, including VoIP spam and caller ID spoofing, and how you can fight back.
Can a national ID card protect Australians against terrorist attacks? And can citizens' details be protected by Public Key Infrastructure? We look at the types of hardware and software employed to combat terrorism, and how ports and other critical infrastructure are protected.
Although there are some design quirks, the Samsung Omnia promises to be a solid alternative to Apple's iPhone.
Mobile professionals who need a powerful but sleek messaging-centric smartphone will be well-served by the Nokia E71; just be prepared to pay a price.
Not the flashiest phone around, but its jaw-dropping price, ease of use and vast software ecosystem, make it a good choice for first time smartphone buyers and Palm OS aficionados alike.
Fonality's trixbox is an ISDN and traditional POTS-style telephony system based on the open source Asterisk software, and comes with dedicated hardware eliminating compatibility issues. We found trixbox to be competitively priced and easy to set up.
Its excellent, sleek design doesn't cover for its sluggish performance.
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
Australian Govt funds IT start-ups
Google should come clean on datacentres
US shows what OPEL could have been
Broadband speedtest
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Superguide: Printers -- all you need to know
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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Storage and server superguide
Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
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