Vodafone Hutchison Australia (VHA) has cut 320 staff under the first phase of its merger, with the mobile telco now looking to streamline its network management.
Vodafone Hutchison Australia (VHA) has cut its ties with an outsourced call centre, which has left around 400 Melbourne staff jobless.
VHA will move its Sydney-based finance roles to its Brisbane centre, the mobile telco revealed today as its merger plans begin to take shape.
Tasmanian Premier David Bartlett today announced a coup over the Queensland Government in striking a deal with mobile telco VHA to house its national call centre in the state from June 2010.
Telstra CEO Sol Trujillo defended the progress of the company's IT transformation program despite long call-centre hold times and reports of frustrated employees.
In October, Yahoo ran an Open Hack Day event in Bangalore, hosted by one of the company's co-founders, David Filo. Two hundred local developers were invited to a 24-hour code-a-thon to combine their own ideas with mashed-up services from Yahoo's own library of APIs.
Voice over IP, or VoIP as it's affectionately known, offers a great deal more flexibility than a classical phone system. Despite VoIP's advantages, IT managers shouldn't underestimate the cost or complexity of setting up such a system.
The old model of keeping the IT strategy and the business strategy separate is officially dead. Today's best CIOs recommend integrating IT strategies as closely as possible with business strategies in order to create real value.
Selling products over the phone is never easy, but one Japanese outsourcer has used mathematics to triple sell-through rates.
Enterprise technology users may still be getting used to Indian accents for many of their support queries, but PC giant Dell believes many of its customers would be better served by Malaysia.
Successful CIOs are able to create business strategies that require technology, which means using IT to create value. In this clip, ZDNet Australia CIO of the Year Cesare Tizi explains how CIOs should present their plans to the business and how to measure their success.
Cesare Tizi, ZDNet Australia CIO of the Year 2007, likes VoIP because it saves money but he also loves the flexibility it offers. However, Tizi warns admins not to undestimate the problems setting it up.
Fonality's trixbox is an ISDN and traditional POTS-style telephony system based on the open source Asterisk software, and comes with dedicated hardware eliminating compatibility issues. We found trixbox to be competitively priced and easy to set up.
Last month we looked at thin-client terminals. This month RMIT examines the back end for thin-client setups.
Malcolm Turnbull's ghost twitterer
At the Sydney Media140 conference several weeks ago, Opposition Leader Malcolm Turnbull admitted he doesn't pe… Watch it now
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Having problems with complex data center? Simplify your data center now.
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