The Federal government launched its AU$251 million Enterprise Connect network last night, which it hopes will kick-start productivity for SMEs working in areas such as mining tech and clean energy.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Banks are fighting to keep their call centres free from criminals that pose as -- or become -- call centre staff in order to steal customer details.
Call centres today are no longer just about answering telephone calls, said an IDC report released recently.
The Australian information technology and telecommunications industry has received some good news of strong growth in the contact centre market.
It's nice that Google says it has put an effort into making its datacentres more energy efficient, but the search giant's pledges won't mean much until it discloses just how many of the beasties it's actually running.
There's a standard checklist of items you'll need to include for a datacentre: raised flooring, easy access to redundant power supplies, an air conditioner the size of a small hotel room, but the chances are you don't have a kitchen on there.
Google has always enjoyed being secretive about its largely custom-built data centres, so I imagine there are a few furrowed brows following the widespread reports about its application for a patent to build offshore datacentres, which could draw their power from the ocean waves.
StartupCamp Melbourne looks to have produced just as interesting ideas as the Sydney event which immediately preceded it, but the Victorian start-ups appear to have stumbled during execution. Sydney 1, Melbourne 0.
Does anyone seriously believe that Australian businesses and government agencies manage security any better than the US or UK?
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Running a call centre is big business, but should it be yours? More and more companies across Australia are answering no and are turning to outsourcers.
Is Web-based training the answer to high staff turnover in the call centre industry? Examine why one company believes this to be the case.
Despite having a quality management product on the books at Western Power, no one was using it, causing the energy company to have problems with software development quality.
Creating and cataloguing recordings of indigenous languages is a challenging enough technology task, but the Wangka Maya Pilbara Aboriginal Language Centre had some additional barriers to overcome: creaky IT systems, a depleting base of native speakers and the ever-present threat of cyclones.
Most people who visit the T-Visionarium at UNSW's iCinema centre are gob smacked by the experience, but some leave disappointed after finding out there are only 8,000 pixels.
Lloyd Taylor, vice president of technical operations at LinkedIn talks about facilitating online communications between its 17 million business professionals. He also discusses his past experience building and scaling data centres at Google and how it differs from his new role.
Most PCs are equipped with power management functions, but people turn them off. Turn them on, says Simon Mingay, research VP, Gartner. Savings can be achieved in datacentres also. Most companies run test and development centres constantly, but some are changing their ways.
Electronic government took centre stage on the second day of CeBIT Australia 2007 in Sydney, with Ann Steward, chief information officer for the Australian government and special minister of state Gary Nairn addressing a full house. Extras: video and photo gallery.
Electronic government took centre stage on the second day of CeBIT Australia 2007 in Sydney, with Ann Steward, chief information officer for the Australian government and special minister of state Gary Nairn addressing a full house. Extras: video and photo gallery.
Secrecy seems to shroud the data centre arena -- all well and good for security's sake, but not so great when trying to pick a provider. We pull back the curtains to find what data centre options exist in Australia.
The Lenovo A57 is a well-priced office desktop with a strong performance. While very similar to its smaller sibling, the M57e, the A57 offers better performance and upgrade options for a small price increase.
Lenovo's new ThinkCentre A61e is primarily a business PC, but it also has crossover appeal as a home office system, given its small size -- which echoes that of the Mac Mini and other recent, small-scale desktops.
It may not be the sexiest notebook in town, but Asus' 14.1-inch laptop is Centrino 2 certified, and sports some excellent multimedia capabilities.
The Lenovo M57 eco is a small form-factor desktop that is promoted by the company as energy efficient. We found it to be a capable and powerful office performer for its size, but with limited upgrade options.
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
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