The Indian outsourcing boom is slowing, with an influx of cut-price competition shrinking margins, lowering bottom lines and raising concerns about an apparently inevitable shakeout, says one research firm.
Telecom New Zealand said today that it will be moving 250 call centre positions to Manila over the next 18 months.
Banks are fighting to keep their call centres free from criminals that pose as -- or become -- call centre staff in order to steal customer details.
In yet another shake-out of the Melbourne banking scene, Australia and New Zealand Banking Group today confirmed it would send around 500 information technology and back office jobs to India by year's end.
Offshoring won't cure a company's ills, but used in the right circumstances and with management paying careful attention to the progress, then the risk of failure is relatively low.
With all the debate about the merits of offshoring and the politics that go with it, few IT managers will stand on a soapbox and declare its benefits. But Baker and McKenzie's Martin Telfer is one such soul.
The Indian outsourcing boom is slowing, with an influx of cut-price competition shrinking margins, lowering bottom lines and raising concerns about an apparently inevitable shakeout, says one research firm.
It's a dead end job, according to call centre and offshoring workers in India. So they're quitting in droves.
Ann Livermore says HP can be a "different kind of partner" as it moves deeper into managed services.
A leading Asia-Pacific tech analyst claims the outsourcing of information technology and business processes offshore is "not something to get overly excited about," despite increasing international controversy over the migration of jobs to lower-cost countries.
India's image as a paragon of outsourcing took a severe beating last week after revelations of offshoring jobs gone awry shook the entire medical fraternity in the UK. But this episode proved that offshoring as a short-term solution can be fatal.
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