Assuming false identities and copying foreign accents take their toll on Indian call centre workers, according to a new study.
Banks are fighting to keep their call centres free from criminals that pose as -- or become -- call centre staff in order to steal customer details.
Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.
Indian Prime Minister Manmohan Singh has asked for changes in the country's cybersecurity laws to protect the data in foreign work handled by Indian companies.
The Indian outsourcing boom is slowing, with an influx of cut-price competition shrinking margins, lowering bottom lines and raising concerns about an apparently inevitable shakeout, says one research firm.
Satyam Computer Services has taken a big step towards dispelling fears that foreigners will eventually takeover Australia's IT industry.
Your intrepid reporter braves the horde of user-generated videos on YouTube to find the best (and most amusing) content related to the nation's biggest telco Telstra.
Reversing a recent slide in satisfaction rankings among its business customers, Dell beat out Hewlett-Packard and IBM in a measure that's closely watched for potential insights into future PC sales trends.
It's a dead end job, according to call centre and offshoring workers in India. So they're quitting in droves.
The Indian outsourcing boom is slowing, with an influx of cut-price competition shrinking margins, lowering bottom lines and raising concerns about an apparently inevitable shakeout, says one research firm.
Dell admits it has "learnt its lesson" after being forced to drop its Indian call centre last year following customer complaints about the quality of service.
Ann Livermore says HP can be a "different kind of partner" as it moves deeper into managed services.
In the first instalment of a two-part review on thin clients, we look at thin-client terminals.
Approximately 1 billion PCs have been shipped worldwide since the mid-'70s, according to a recent study released by consulting firm Gartner.
Microsoft slams Google on privacy
Google's approach to privacy is a decade behind Microsoft, the Redmond software giant's chief privacy strategi… Watch it now
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