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Australians would prefer to use voice biometrics rather than PIN and password verification to prove their identity but security experts warn biometrics exposes consumers to even greater risk.
The Australian Transaction Reports and Analysis Centre (AUSTRAC) is hoping to develop a course specialising in Anti-Money Laundering and Counter-Terrorism Financing laws -- the controversial legislation that requires businesses to gather data on their customers.
Privy to confidential information, call centre agents are the weakest link in the telephone transaction. Will speaker verification step into the ring as a solution here or will it continue to be overlooked as a viable security strategy?
The Australian government has high hopes for biometric identification to cope with increasing numbers of international travellers, but the rate of technological change is causing investment jitters, say government insiders.
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CeBIT Australia is on again for 2007 with hundreds of IT products and services on display in addition to the conference, keynotes and forums. Join us as we take a photo tour of the exhibition halls.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
A few years ago, the uptake of biometric technology was considered a sure thing. But fast forward to present day and ZDNet Australia can reveal that companies are reluctant to use biometrics due to their negative stigma.
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