Tags: call centre, hcl

News (3)

• Indian outsourcer gets deeper into bank accounts

  HCL Technologies has signed a wide-ranging deal with financial services software vendor Misys that will see the Indian outsourcer make further inroads into Australia's banking sector.

• India's call centre staff burn out

  Assuming false identities and copying foreign accents take their toll on Indian call centre workers, according to a new study.

• Australia overreacts to Indian outsourcing: Gartner

  The level of outrage over the outsourcing of software development to India is disproportionate to the effect it is having on the local industry, according to analysis group Gartner.

Features and Case Studies (4)

• Changing of the guard: Commonwealth Bank

  Get an insider's look at Commonwealth Bank of Australia's technology operation with chief information officer Michael Harte in the first of our Changing of the guards series examining generational change in the nation's big four banks.

• Offshoring: How far, how deep?

  The question on the lips of most CIOs is no longer whether to send work offshore. It's a question of how much to send.

• Australia overreacts to Indian outsourcing: Gartner

  The level of outrage over the outsourcing of software development to India is disproportionate to the effect it is having on the local industry, according to analysis group Gartner.

• Outsourcing CRM operations a wise choice?

  Outsourcing customer relationship management -- generally seen as part of the business process outsourcing trend -- is a complex undertaking. And it's about a lot more than "shipping jobs overseas" ....

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