News (34)

  • Euro VoIP sings chorus against emergency call access

    A new lobby group has been set up in an attempt to influence the regulation of Internet telephony in Europe.

  • Skype must 'rebuild trust' after number debacle

    An analyst has warned of the difficulty Skype faces in rebuilding its business customer base after it withdrew thousands of London-based SkypeIn numbers with just a month's notice.

  • US military gets secure smartphone

    Finally, there's a phone plan that allows you to switch from the US government's Secret Internet Protocol Router Network to the unclassified Internet Protocol Router Network with a single keystroke.

  • Skype makes friends with MySpace

    MySpace and Skype are set to announce that the eBay-owned VoIP client will be providing voice chat services for the social network's instant messaging client, MySpaceIM. Financial terms of the partnership were not disclosed.

  • Aussies prefer robots to call centres

    Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.

More News >

Features and Case Studies (9)

  • Intel dials up Skype support

    Intel is investing in VoIP giant Skype to make sure the company's software products are streamlined for Intel's next generation of dual-core processors.

  • When to outsource helpdesks

    The PC helpdesk is the interactive interface between the IT department and your business. What are the challenges involved in outsourcing the helpdesk?

  • Nokia: Making phone calls over Wi-Fi remains a challenge

    A technology which allows users to make voice calls over a Wi-Fi network may gain early backing among businesses but it will not find its way into consumer mobile phones just yet, says a senior Nokia official.

  • Checklist for VoIP evaluation

    Are you ready to roll out Voice over IP? This article provides you with an overview of VoIP basics and some starting points for evaluating your company's needs. Additional reading: VoIP Resource Centre

  • Implementing call centre systems

    Users' call centre experience is largely dependent on the CRM and ACD training you provide your staff. Find out what you should consider as priorities for help desk managers.

More Features and Case Studies >

Reviews (1)

  • In-flight irritation

    Airlines are making progress in giving us in-flight Wi-Fi, but do we want to be given free reign to use all personal electronic devices, including mobile phones, as well?

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