News (5)

  • Offshoring giants see rapid growth

    Three of India's biggest outsourcing companies have reported significant financial growth, demonstrating that the offshoring industry is showing no signs of slowing.

  • AU companies play down offshoring

    Corporate customer relationship managers at a conference in Melbourne today rejected the option of outsourcing services to offshore vendors, despite the growing global trend to shift some operations to lower-cost countries such as India or China.

  • Aussies prefer robots to call centres

    Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.

  • Stats bureau plans massive census call centre operation

    The Australian Bureau of Statistics (ABS) has invited tenders for the provision of call centre services and facilities for the 2006 population and housing census.

  • No immediate threat to jobs, says Optus

    Optus today assured its Australian workers their jobs were not under immediate threat following claims its call centres would be moved offshore.

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