Skype is shaking off its consumer shackles and finding favour with enterprises, with almost one-third of its customers using its telephony software for business.
After months of anticipation, corporate customers will soon get their hands on a beta version of Microsoft's VoIP software, an event that marks an important step in the evolution of corporate communications.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
They promise low-cost connectivity that could make conventional, expensive WANs a thing of the past. But can roll-your-own Internet VPNs really deliver?
We've been talking to, even yelling at, our computers for years. But it's only recently that they started listening.
Australian companies are showing a lot of interest in Voice over IP, yet not many projects are underway. We profile the companies that are ahead of the pack.
It seemed to be an obvious recipe: take two popular emerging technologies and stir vigorously. But the end result isn't to everyone's taste.
Software-based phones are coming to the fore as big changes come to the way people make calls.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
They promise low-cost connectivity that could make conventional, expensive WANs a thing of the past. But can roll-your-own Internet VPNs really deliver?
It seemed to be an obvious recipe: take two popular emerging technologies and stir vigorously. But the end result isn't to everyone's taste.
Fonality's trixbox is an ISDN and traditional POTS-style telephony system based on the open source Asterisk software, and comes with dedicated hardware eliminating compatibility issues. We found trixbox to be competitively priced and easy to set up.
By being very easy to configure and manage, the 3CX Phone System for Windows scores well on functionality and is compatible with most SIP handsets, gateways and services. However scalability could be an issue for larger organisations.
Whether you plan to use Skype or not, the Skypephone is a full-featured budget priced phone and value for money if you don't break it first.
Avaya and Lenovo have announced a partnership to enhance IP communications on ThinkPad notebooks, the companies announced on Wednesday.
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