Companies are actioning plans to better monetise their dealings with you moving forward.
It's like that old joke: two IT industry analysts, three opinions. We take a look at what the top technology watchers are predicting will change your IT world in the year to come.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
A three-punch combination in the second half of last year sent national carrier Qantas reeling as ICT expenses rose by AU$20 million.
Although Office and Windows continue to produce vast revenue and profits for the Microsoft, some of the company's other well-known consumer titles are generating only a trickle of business.
With the benefits of mobile data access well and truly taken for granted, the spectre of several false starts is finally far behind the market for smaller smartphone and PDA styled mobile devices.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
Industry analysts are always predicting what will happen in the future. David Braue went back in time five years to see how analysts expected the mobile comms market to evolve, and then compared it to what actually happened.
Although Office and Windows continue to produce vast revenue and profits for Microsoft, some of the company's other well-known consumer titles are generating only a trickle of business.
New anti-spam technology standards are on the way that promise to hit spammers where it hurts the most -- their wallets.
The T400s is the lightest 14-inch ThinkPad yet from Lenovo just be ready to pay for the convenience.
While the higher power consumption is a slight concern, the X4 955 proves that AMD is back in the performance game and ready to play hard ball. Bring on the next generation.
If you've seen last year's ThinkPad X300, there are very few surprises in store here, as the X301 is simply a Centrino 2 update.
The core utilities in Norton SystemWorks 2006 Premier lack newer options found elsewhere; some older utilities are simply deficient; it leaves Windows 98 and Me users out in the cold.
ASUS enters the local smartphone arena with a bang -- the P525 quad-band PDA looks to be a great companion for the mobile professional.
Thunderbird 3 takes flight
Thunderbird 3 is finally here, after a gestation period measured in
years. The latest version of Mozilla's fr… Watch it now
Google Chrome beta for Mac
It's not fully baked yet, but Google Chrome for Mac reaches a major milestone with the release of an official … Watch it now
2009 in review
What were the top five stories that shaped 2009? From the launch of Microsoft's Windows 7 OS, to the departure… Watch it now
How do you build a smarter planet?
Having problems with complex data center? Simplify your data center now.
Welcome to National Censorship Day
That sinking Tcard feeling
The challenge of government 2.0
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