The first public auction of shares in CRM company NetSuite closed on Wednesday evening at a price of US$26 a share -- double the original forecasts.
I seem to be a magnet for annoying customer service interactions, and expensive CRM systems don't seem to be helping. Can small businesses learn from bigger businesses' mistakes?
BEA Systems announced on Wednesday that it bought business process management software maker Fuego for US$87.5 million in cash.
One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?
Shoving everything into a hosted environment effectively creates a quick and dirty disaster recovery strategy.
CRM vendor Legrand must realise whoever set up their phone systems made a phreaking huge mistake.
Graeme Wood, the founder of one of Australia's most successful online businesses, made a very salient point yesterday about the challenge of delivering personalised online services.
Salary reviews are rarely fun, and one of their more challenging elements for senior managers working out what kind of salary/bonus structure is appropriate.
Every new essay by Paul Graham on startups is like a chapter of a Tolkien book, telling the long and winding story of how the powerless can change the face of the world through the simple action of believing in their own abilities.
The old model of keeping the IT strategy and the business strategy separate is officially dead. Today's best CIOs recommend integrating IT strategies as closely as possible with business strategies in order to create real value.
We look at which product can help improve customer satisfaction.
One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?
How can you ensure your CRM project avoids disaster and shows positive ROI?
Successful CIOs are able to create business strategies that require technology, which means using IT to create value. In this clip, ZDNet Australia CIO of the Year Cesare Tizi explains how CIOs should present their plans to the business and how to measure their success.
When businesses scaled out their server infrastructure, Dell rode high, but the arrival of virtualisation is hurting its server sales. Despite this, Dell's president, Asia Pacific South, Paul-Henri Ferrand says the world will need more of its servers and storage in the future.
SAP's aggressive push into the SME space isn't on the back of its traditional market shrinking, according to SAP ANZ managing director Alan Hyde.
We look at which product can help improve customer satisfaction.
CRM packages are everywhere these days. Which one is right for your organisation?
What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
Sugar Suite from SugarCRM is a comprehensive, streamlined tool which offers indispensable services to both a company's employees and its customers.
Telstra shareholders fear break up
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The Change Program changes its Agenda
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Microsoft's Tracey Fellows on Windows 7
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Having problems with complex data center? Simplify your data center now.
Has New Zealand's smiling assassin delivered?
The long-awaited separation of Telstra
Google open-sources JavaScript tools
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