Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
The Federal government launched its AU$251 million Enterprise Connect network last night, which it hopes will kick-start productivity for SMEs working in areas such as mining tech and clean energy.
NAB is remaining tight-lipped about the exact cause of yesterday's software error that delayed payments to thousands of businesses and employees.
Red Hat's desktop software unit has revealed it's shelved plans to launch desktop Linux for the consumer market.
The Federal Treasury has issued a tender seeking privacy consultancy services for the government's Special Business Reporting initiative, a scheme to simplify regulated reporting processes for Australian businesses.
StartupCamp Melbourne looks to have produced just as interesting ideas as the Sydney event which immediately preceded it, but the Victorian start-ups appear to have stumbled during execution. Sydney 1, Melbourne 0.
Does anyone seriously believe that Australian businesses and government agencies manage security any better than the US or UK?
A reader suggested a key test to structural separation to compare shareholder return for BT with that of Telstra, providing a presumptive analysis of whether separation was a Good Thing or a Bad Thing. This was a great idea that I had to try.
Melbourne-based start-up Cinergix appears to be the only Australian act headlining at the massive tech start-up conferences in the United States this week.
The vision of the future BT portrayed this week at an Australian conference was so far removed from how Telstra's David Quilty has described the British telco that I wonder if they were talking about the same UK.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
A Sydney Web-based business has been stripped of its registered domain name with only 24 hours notice by an administrative body, after it was found to have "wrongly lapsed" from its original owner early last year.
With the benefits of mobile data access well and truly taken for granted, the spectre of several false starts is finally far behind the market for smaller smartphone and PDA styled mobile devices.
With the combination of self-management, virtualisation, and other technologies, vendors are promising an end to server administration drudgery. But is the vision really possible?
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
Lloyd Taylor, vice president of technical operations at LinkedIn talks about facilitating online communications between its 17 million business professionals. He also discusses his past experience building and scaling data centres at Google and how it differs from his new role.
Secrecy seems to shroud the data centre arena -- all well and good for security's sake, but not so great when trying to pick a provider. We pull back the curtains to find what data centre options exist in Australia.
While Acer points to the Veriton 1000 for corporate rollouts, the quietness, form factor and features of the L460 are perfect for the small business market.
The chipmaker's vPro PC management technology is set to make its debut in notebooks over the next few months.
Windows Vista Business is essentially warmed-over Windows XP. If you're currently happy with Windows XP SP2, we see no compelling reason to upgrade. On the other hand, if you need a new computer right now, Windows Vista is stable enough for everyday use.
We put some of the top office printers/copiers head to head.
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
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Driving Business Growth Through Enterprise IT Management
Australian Govt funds IT start-ups
Google should come clean on datacentres
US shows what OPEL could have been
Achieve continuous availability with high performance NonStop blade technology
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