News (20)

  • Time for the CRM faint hearts to leave the stage

    The market for CRM software is "not there" says Tom Siebel, and recent Morgan Stanley research appears to agree with him.

  • The new reality of customer retention

    The task of servicing new customers has been replaced by another imperative: holding on to existing customers. Try these approaches to hang on to what you've got.

  • CRM: Dream or nightmare?

    The implementation of customer relationship management software, though still largely seen as a be-all-end-all solution, has not been an easy road for many enterprises. Here are some common pitfalls and some strategies for avoiding them.

  • Inside Queensland's AU$1 billion IT budget

    Queensland's ICT spending will reach almost AU$1 billion this year, according to the state government's CIO, with AU$13 million going on security spending alone.

  • Aust IT salaries poised to rise

    Information technology salaries are poised to rise as the tech employement market bounces back in 2004, according to a survey released by Michael Page Technology (MPT).

More News >

Features and Case Studies (15)

  • Jetstar support soars with RightNow

    Australia's second budget airline knew it had to keep customer support costs low to remain viable.

  • A second act for Siebel Systems?

    Siebel chief Mike Lawrie pledges better customer service, spotlights focus on a la carte software.

  • CRM: Dream or nightmare?

    The implementation of customer relationship management software, though still largely seen as a be-all-end-all solution, has not been an easy road for many enterprises. Here are some common pitfalls and some strategies for avoiding them.

  • CIOs: Integration is in, CRM is out

    A survey of chief information officers has found that while IT departments are investing in new software, they are wary of CRM packages.

  • Here's what companies will buy in 2003

    Budgets may be tight but there's still some room for spending. CIOs and CTOs say they're choosier about what they buy--they're looking to save money and make disparate systems work together.

More Features and Case Studies >

Reviews (2)

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