News (22)

  • CRM: Dream or nightmare?

    The implementation of customer relationship management software, though still largely seen as a be-all-end-all solution, has not been an easy road for many enterprises. Here are some common pitfalls and some strategies for avoiding them.

  • Can you handle CRM?

    Trying to master customer relationship management (CRM) suites these days is somewhat akin to attempting to eat not-quite-solid Jell-O with a fork. In trying to do everything, some CRM packages wind up doing nothing. ZDNet evaluates three CRM vendors.

  • Picking the CRM of the crop

    Now that much of the initial hoopla has died down, CRM is knuckling down and becoming a valuable business tool. ZDNet Australia reports on the progress of a technology that looks set to live up to its potential.

  • CRM Special: Remember the customer

    Customer relationship management is supposedly a simple concept--but it has become vitally important in the current economic downturn.

  • Oracle buys Hyperion for US$3.3 billion

    Oracle announced on Thursday that it has agreed to buy Hyperion Solutions for US$3.3 billion, in a move to expand in the area of performance management systems.

More News >

Features and Case Studies (15)

  • CRM: Dream or nightmare?

    The implementation of customer relationship management software, though still largely seen as a be-all-end-all solution, has not been an easy road for many enterprises. Here are some common pitfalls and some strategies for avoiding them.

  • A second act for Siebel Systems?

    Siebel chief Mike Lawrie pledges better customer service, spotlights focus on a la carte software.

  • CRM Special: Remember the customer

    Customer relationship management is supposedly a simple concept--but it has become vitally important in the current economic downturn.

  • Escaping the jaws of Microsoft

    Since taking the reins of Germany's SAP last year, Henning Kagermann has hardly had a dull moment. In this interview, he talks about Microsoft's bid to acquire the company, and where the enterprise software market is headed.

  • 2002: the top ten in IT hype

    A big part of technology marketing is based upon pure hyperbole because the industry is selling science, and science happens to be -- for many people -- a nebulous topic.

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Reviews (2)

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