The Federal government launched its AU$251 million Enterprise Connect network last night, which it hopes will kick-start productivity for SMEs working in areas such as mining tech and clean energy.
In competitive environments where business owners are keen to roll out new products as quickly as possible, many executives feel frustrated with the time it takes application performance testers to confirm that new applications are ready for prime time.
Commonwealth Bank chief executive officer Ralph Norris has heaped praise on the "risky" decision to develop an inhouse customer relationship management (CRM) system, declaring it an "absolute standout".
SAP and Microsoft on Tuesday announced "Duet" as the name for a joint project to bring their respective flagship products closer.
Customer service levels at the Commonwealth Bank have not improved despite the completion of a rollout of a new customer management platform to all of its branches, the bank admitted today.
Top tech industry analysts tell IT decision makers what they should expect this year, and how they can make the best of a tight budget.
With every potential information technology purchase now under intense scrutiny, a few software vendors are working to help CIOs look before they leap into big expenses.
Australia's second budget airline knew it had to keep customer support costs low to remain viable.
We look at which product can help improve customer satisfaction.
Organisations must eliminate their lingering exuberance for technology "quick fixes" and embrace time-tested CRM best practices to increase customer profitability.
We look at which product can help improve customer satisfaction.
CRM packages are everywhere these days. Which one is right for your organisation?
We examine tools that can drill down through your applications to pinpoint exactly where loading causes trouble.
Microsoft Exchange might be the most popular mail server but is it the best? We test the alternatives.
PDAs are rapidly gaining in popularity, but with new wireless capabilities being added, how can you possibly do without one?
Chasing Ballmer in Sydney
Where's Ballmer? In this video, ZDNet.com.au journalist Liam Tung chases Steve Ballmer around the stree… Watch it now
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