"Business intelligence" has been perverted over time by vendors trying to find new ways to market their products, according to the man who coined the term.
Commonwealth Bank chief executive officer Ralph Norris has heaped praise on the "risky" decision to develop an inhouse customer relationship management (CRM) system, declaring it an "absolute standout".
As a few hardware and software suppliers come to increasingly dominate, companies must use caution, Gartner advises.
After so many large enterprises were burned by ERP investments gone wrong, can the second generation of ERP software find new markets and stay relevant in today’s changing business landscape?
Customer relationship management is supposedly a simple concept--but it has become vitally important in the current economic downturn.
Australia's second budget airline knew it had to keep customer support costs low to remain viable.
As a few hardware and software suppliers come to increasingly dominate, companies must use caution, Gartner advises.
We look at which product can help improve customer satisfaction.
CRM packages are everywhere these days. Which one is right for your organisation?
Since taking the reins of Germany's SAP last year, Henning Kagermann has hardly had a dull moment. In this interview, he talks about Microsoft's bid to acquire the company, and where the enterprise software market is headed.
We look at which product can help improve customer satisfaction.
CRM packages are everywhere these days. Which one is right for your organisation?
PDAs are rapidly gaining in popularity, but with new wireless capabilities being added, how can you possibly do without one?
The benefits of keeping information centralised and up to date are obvious for all parts of your business. ZDNet Australia looks at software packages designed to help your sales force stay on track.
Vendors are hyping blade servers as the latest and greatest, but do you really need them? We put blade servers from three vendors through their paces and find out what the big deal is.
Chasing Ballmer in Sydney
Where's Ballmer? In this video, ZDNet.com.au journalist Liam Tung chases Steve Ballmer around the stree… Watch it now
Footy Club Switches to Single Business Communications Solution
Proven data storage and protection solutions
Driving Business Growth Through Enterprise IT Management
NBN needs workers on board
D'Ascenzo: Read p23 of security review
Opening the floodgates on missing drives
Footy Club switches to Single Business Communications Solution
Connect growing business demands using Next Dimension Working™
Click here to find out more about Telstra's single solution vendor capabilities
Find out how to combine network connectivity with mobile broadband and IP telephony
'At The Whiteboard' Video Series
Click here to learn more about Microsoft Windows Server 2008 and Hyper-V technology.
Click here for more.
CXO's Unplugged - Real Business Insight
Phil Dobbie interviews business leaders to reveal their thoughts on various management challenges.
Click here to see the latest video.
Printer Superguide
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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