News (71)

  • CommBank's customer service lags tech rollout

    Customer service levels at the Commonwealth Bank have not improved despite the completion of a rollout of a new customer management platform to all of its branches, the bank admitted today.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • CRM software or CRM shelfware?

    When it comes to customer relationship management software, much of what businesses purchase is never put to use, according to a new study.

  • SugarCRM launches project-planning application

    Three years after establishing itself as one of the first specialist CRM vendors running its software on Linux, SugarCRM has launched into the project-planning market.

  • SAP to release 'Mendocino' for testing

    Next week customers can begin testing software that links Microsoft's e-mail and calendar programs with SAP's back-office business applications, the companies said.

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Features and Case Studies (62)

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Reviews (11)

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